MS SB2643

Requires utilities supplying heat-related service to attempt personal contact with an adult resident at least 72 hours before scheduled suspension, disconnection, or termination during cold weather periods (November 15 - April 1)

Mandates two phone contact attempts, followed by an on-site personal visit if both phone attempts fail, with additional contact attempts at time of termination

Requires utilities to offer a personal conference if contact is made, including opportunity to negotiate partial or reduced payment of unpaid bills

Prohibits service termination if inspection reveals serious impairment to health or safety would result, and requires notification to local social services agencies in such cases

Defines "heat-related service" as service for heating systems or supplemental heating devices when customer has notified utility within the past year that inadequate heat is provided by landlord

Effective July 1, 2011