MT HB510

Department of Public Health and Human Services must accept Medicaid applications, renewals, and document submissions online, by phone, and via mobile device uploads, with text and email notifications for deadlines

Phone hotline must provide expected wait times and callback options; members terminated for procedural reasons get a 90-day reconsideration period to submit renewal forms

All client-facing technology must be upgraded to mobile-first functionality by June 30, 2026, and written forms must use plain language and be translated into the state's five most commonly spoken languages

Department must achieve at least 60% ex parte renewal rate by June 30, 2026 and submit quarterly reports to the legislature on application volumes, processing times, hotline metrics, and undeliverable mail rates

Ten offices of public assistance must reopen by June 30, 2026, with $3 million appropriated from the general fund in each year of the biennium for implementation