MT HB885

Department of Public Health and Human Services must accept Medicaid applications, renewals, and document submissions online, by phone, and via mobile device upload, with text and email notifications for deadlines

Phone hotline must provide expected wait times and callback options; all written materials must be in plain language and translated into the state's five most commonly spoken languages

Client-facing technology must be upgraded to mobile-first design by June 30, 2026, and the department must achieve at least 60% ex parte renewal rate by that date

Quarterly reports to the legislature required on application/renewal volumes, processing times, hotline metrics, ex parte renewal rates, and undeliverable mail statistics

Appropriates $200,000 (reduced from original $3 million) as a one-time appropriation for the biennium beginning July 1, 2025