NC H822

Prohibits long-term care facilities from requiring residents to sign pre-dispute binding arbitration agreements as a condition of admission.

Allows post-dispute arbitration agreements only if the facility explains the agreement in understandable language, the resident voluntarily agrees, and specific criteria are met including neutral arbitrator selection and convenient venue.

Prohibits arbitration agreements from containing language that discourages residents from communicating with federal or state officials, health department employees, or the State Office of Long-Term Care Ombudsman.

Requires that a resident's right to remain in a facility is not contingent upon signing an arbitration agreement.

Mandates facilities retain copies of signed arbitration agreements and arbitrator decisions for at least five years and make them available for inspection by federal Centers for Medicare and Medicaid Services or the Department.