NC H1052

Requires cable service providers that charge subscribers for missing scheduled service appointments to pay customers the same amount if the provider fails to deliver service at the scheduled appointment time.

Mandates that cable providers give customers written or electronic confirmation of scheduled appointments.

Classifies violations of these requirements as unfair or deceptive acts under North Carolina's consumer protection law (G.S. 75-1.1).

Appropriates $5,000 to the Utilities Commission for the 2022-2023 fiscal year to inform the public of their rights under this act.

Becomes effective July 1, 2022, and applies to all scheduled cable service appointments on or after that date.