NC H931

Requires all towing fees to be reasonable, not excessive, and clearly disclosed to vehicle operators before towing when possible

Prohibits towing vehicles to locations that don't allow recovery within 24 hours, and bars storage fees for days when the company isn't open from at least 9 AM to 4 PM

Mandates towing companies accept debit cards, credit cards, and cash during operating hours, with payment processing fees capped at 2% or actual processing cost

Grants the NC Utilities Commission authority to investigate towing companies, adopt rules, and assess civil penalties up to $5,000 per violation

Classifies violations as unfair and deceptive trade practices under G.S. 75-1.1, with an effective date of October 1, 2025