NJ A2334

Telecommunications, cable television, and internet service providers must allow customers to pause their service contracts without additional fees upon admission to a long-term care facility such as a nursing home, assisted living residence, or dementia care home

Service contracts must remain paused for a minimum of 90 days without charges; if the customer remains in the facility after 90 days, the provider must cancel the contract without penalty

Customers or their legal representatives must submit a standard form and a physician's letter attesting to the admission when requesting to pause or cancel service

Legal representatives (those with power of attorney, conservatorship, or guardianship) may submit requests on behalf of customers who are unable to do so themselves

Customers remain responsible for returning equipment or paying unreturned equipment charges and any amounts owed for purchased equipment