NJ A288

Establishes an independent Office of the Consumer within the Legislative Branch of State Government, headed by a director appointed by consensus of the Senate President, Assembly Speaker, and minority leaders from both chambers

Director serves a six-year term, may be removed by the Governor only for cause, and is prohibited from holding elective office for two years after leaving the position

Office conducts routine and random phone call assessments of local government, school district, State offices, and regulated health insurance companies to evaluate responsiveness and accessibility

Office performs periodic assessments of government and health insurance company websites to evaluate user-friendliness and ease of finding information

Director submits monthly reports to the Governor and Legislature detailing findings on ease of reaching live representatives and website usability