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NJ S1021
Bill
Status
1/9/2024
Primary Sponsor
Linda Greenstein
Click for details
AI Summary
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New Jersey Motor Vehicle Commission must maintain a telephone call center located within the state, staffed by commission employees or contractors available in real-time on weekdays from 8:30 a.m. to 4:30 p.m.
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Call center services must be provided in both English and Spanish to assist individuals with navigating the MVC website and processing online transactions
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Commission may supplement call center operations with web-based tutorials and recorded help messages to reduce staffing needs
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MVC must publish quarterly performance metric reports on its website, including data on call volume, individual wait times, call purposes, and call duration
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Takes effect immediately upon enactment
Legislative Description
Requires MVC to operate call center to assist with online transactions.
Budget and Appropriations
Last Action
Referred to Senate Budget and Appropriations Committee
5/12/2025