NJ S2769

Subscribers who experience and report more than three service outages within any 30-day period to their cable, landline telephone, or internet provider can terminate their contract without paying early termination or cancellation fees

Providers must refund activation or setup fees to subscribers who qualify due to repeated outages, and must also reimburse any early termination fees the subscriber paid to their previous provider when switching services

Telecommunications service providers are required to maintain records of all service outages reported by each subscriber and must notify subscribers when they have experienced more than three outages in 30 days, making them eligible for relief

The bill applies to new contracts and renewed agreements after the effective date, covering cable television, non-wireless telephone, and internet access services provided individually or bundled

Violations constitute unlawful practices under New Jersey's Consumer Fraud Act, subjecting providers to applicable penalties