NJ S3554

Establishes a Rail Passenger Bill of Rights guaranteeing passengers on scheduled routes the right to reliable transportation, accurate delay information, courteous service, and safe, clean trains and stations

Requires train operators to provide service according to published schedules, sufficient capacity to avoid overcrowding, clear announcements about delays, and automatic electronic notifications for delays exceeding 15 minutes

Mandates that operators provide alternate transportation when service is disrupted and either resume service, provide alternatives, or evacuate passengers within one hour of a train breakdown

Requires operators to post consumer complaint contact information and Office of Consumer Protection details on trains and in stations, and provide adequate notice for fare increases or service changes

Authorizes the Division of Consumer Affairs to investigate complaints and empowers the Attorney General to impose civil penalties up to $1,000 per violation