NJ S3684

Establishes a Customer Service Initiative requiring all State agencies to develop written plans for improving service delivery, including minimum response times for telephone, written, and in-person inquiries, with initial plans due within six months and annual reviews thereafter

Mandates State agencies implement customer service training for employees, adjust business hours to match customer demand, and incorporate customer service goals into employee performance evaluations

Requires each agency to display a "Customer Service Promise" in offices and on websites, pledging friendly, timely, accurate, accessible, and transparent service, along with a comment section and customer experience survey

Creates a Governor-appointed panel to review agency plans annually and measure improvements using key performance metrics, with results made publicly available on the Department of State website

Directs agencies to establish employee recognition programs for exceptional customer service, with award recipients meeting the Governor at the State House, and requires the Department of State to prepare annual reports summarizing customer feedback and service improvements