Loading chat...
NJ S935
Bill
Status
1/9/2024
Primary Sponsor
Kristin Corrado
Click for details
AI Summary
-
Transportation network companies (TNCs) must provide electronic notification to riders within 48 hours when account information is changed (password, email, phone number) or when unusual ride activity is detected that deviates from historic patterns
-
TNCs must make live customer service representatives available 24 hours a day via digital network, telephone, or other electronic means to resolve account issues and dispute unauthorized ride charges
-
TNCs must submit written descriptions to the New Jersey Motor Vehicle Commission annually explaining how they will comply with the notification requirements
-
Compliance with these notification requirements becomes a condition for obtaining or maintaining a TNC operating permit in New Jersey
-
The MVC may revoke a TNC's permit after notice and hearing for failure to comply with these provisions
Legislative Description
Requires transportation network company to provide live customer service representative and certain notification to riders.
Transportation
Last Action
Introduced in the Senate, Referred to Senate Transportation Committee
1/9/2024