NJ A1982

Businesses using text-based chat to communicate with consumers must provide an option to receive a transcript of the chat at the conclusion of the interaction

Clear and conspicuous notice about the transcript option must be provided to consumers at the outset of any chat interaction

Applies to any business entity including corporations, LLCs, partnerships, and other commercial entities organized under New Jersey or other state laws

Violations constitute unlawful practices under New Jersey's consumer fraud act, with penalties up to $10,000 for first offenses and $20,000 for subsequent offenses

Additional enforcement measures include cease and desist orders from the Attorney General, punitive damages, and treble damages plus costs for injured parties