NJ A4458

The Bureau of Housing Inspection must establish a toll-free telephone hotline available 24/7 within one year for public housing occupants to report health, safety, and living condition complaints.

The hotline must include live operators who speak English and Spanish, offer multilingual interactive voice technology, and protect caller anonymity.

The Bureau must create and maintain a statewide public database of substantiated complaints, including total complaints per facility, complaint categories, violations discovered, corrective actions taken, and average response times.

The database and comparative living condition profiles of public housing facilities must be posted on the Bureau's website for public inspection.

Each public housing facility must post the hotline number and database website address in conspicuous, accessible locations.