NJ A4771

Establishes a three-year "Unemployment Intake Accountability Pilot Program" within the Department of Labor and Workforce Development to study the effectiveness of recording customer service calls to the Division of Unemployment Insurance

Requires the Commissioner to record a representative sample of customer service intake calls and authorizes contracts for recording services

Mandates annual surveys analyzing call resolution rates, time elapsed between intake and resolution, and correlation between delays and benefit levels received

Commissioner must publish annual reports on the effectiveness of the telephone intake system and submit them to the Governor and Legislature

Takes effect 90 days after enactment and expires upon submission of the third annual report