NJ S3197

Transportation network companies (TNCs) must provide electronic notification to riders within 48 hours when account information is updated, including password, email, or phone number changes.

TNCs must notify riders when their account shows unusual ride activity or patterns that deviate substantially from the rider's historic usage.

TNCs are required to provide 24-hour access to a live customer service representative through their digital network, phone, or other electronic means.

Live representatives must be available to resolve account information issues and dispute charges for rides the rider did not request or take.

TNCs must submit annual written descriptions to the New Jersey Motor Vehicle Commission detailing how they will comply with these notification requirements as a condition of their operating permit.