NJ S3664

Establishes a Customer Service Initiative requiring all New Jersey State agencies to develop written plans within six months to improve service delivery, including minimum response times for phone, written, and in-person inquiries.

Mandates each agency implement customer service training for employees, review business hours to match customer demand, and incorporate customer service goals into employee performance evaluations.

Requires agencies to prominently display a "Customer Service Promise" in offices and on websites, along with a public comment section, three-question customer experience survey, and annual reports.

Creates a Governor-appointed review panel to annually evaluate agency plans, measure improvements through key performance metrics, and publish results on the Department of State website.

Directs agencies to establish employee recognition programs for exceptional customer service, with the Governor meeting award recipients at the State House.