NJ S3817

Businesses using text-based chat to communicate with consumers must provide an option to receive a transcript of the conversation at the conclusion of the interaction

Clear and conspicuous notice about the transcript option must be given to consumers at the outset of any chat interaction

Violations constitute unlawful practices under New Jersey's consumer fraud act, with penalties up to $10,000 for first offenses and $20,000 for subsequent offenses

The Attorney General may issue cease and desist orders, and violations may result in punitive damages and treble damages awarded to injured parties

Applies to any business entity organized under New Jersey or other state/foreign jurisdiction laws that uses real-time text-based communication with consumers