NJ S3826

New Jersey Motor Vehicle Commission must maintain a telephone call center located within the state with staff available in real-time on weekdays from 8:30 a.m. to 4:30 p.m.

Call center employees must assist individuals with navigating the MVC website and processing online transactions.

Services must be provided in both English and Spanish, with optional web-based tutorials and recorded help messages to reduce staffing needs.

MVC must publish quarterly performance metric reports on its website including number of calls, individual wait times, call purposes, and call lengths.

Takes effect immediately upon enactment.