NJ SR60

Urges health insurance providers and prescription drug providers using automated phone systems to allow callers to press zero to reach a human operator or leave a message during normal business hours

Addresses concerns that automated telephone systems are difficult to navigate, particularly for senior citizens and individuals with impaired hearing

Notes that consumers often spend excessive time trying to reach a person to resolve simple concerns with their health insurance or prescriptions

Requires copies of the resolution to be sent to the Governor, Commissioner of Banking and Insurance, Director of Consumer Affairs, and the New Jersey State Board of Pharmacy

Non-binding resolution that encourages rather than mandates the adoption of human-accessible phone options