NY A09809

Call center employers with 50+ full-time employees (or equivalent aggregate hours) must notify the Commissioner at least 100 days before relocating a call center or 30% of its operations to a foreign country.

Employers violating the notification requirement face civil penalties up to $10,000 per day, which the Commissioner may reduce for just cause.

The Commissioner must compile and distribute a semiannual list of relocated call centers to all state agencies.

Call center employers appearing on the relocation list are ineligible for state grants, guaranteed loans, tax benefits, or other financial support for five years and must repay the unamortized value of previously received assistance.

State agencies must ensure all call center and customer service work on state contracts is performed within New York, with a two-year compliance period for existing contractors performing work outside the state.