S. 7975 Summary

• Establishes the office of the state long-term care ombudsman as a distinct entity within the state office for the aging, headed by a full-time state ombudsman appointed by the director.

• Expands the definition of "long-term care ombudsman" to include both state employees and volunteers of designated local entities who complete a certification training program developed by the state ombudsman.

• Grants ombudsmen authority to enter long-term care facilities during business hours, access resident records with informed consent or court order, and investigate complaints related to resident health, safety, and welfare.

• Prohibits long-term care facilities from refusing entry to ombudsmen, interfering with their duties, retaliating against ombudsmen, or discriminating against residents and staff who cooperate with ombudsman investigations.

• Requires the state ombudsman to submit an annual report to the governor, legislative leaders, and state agencies analyzing complaints, identifying systemic problems, and recommending legislative and regulatory improvements to protect resident rights and welfare.