NY S09091

Requires the Public Service Commission to establish minimum requirements for electric customer rights during service disruptions lasting 12 or more hours, to be incorporated into utility emergency response plans.

Mandates electric corporations provide pro-rata refunds or discounts on basic service charges, backup generators or temporary lodging for customers with life-saving equipment and special needs customers, and compensation for work-from-home customers for lost income.

Requires utilities to establish a year-round priority phone number for customers with life-saving equipment and special needs customers, with capability to register, report outages, and receive real-time disruption information updated every 30 minutes.

Obligates utilities to reimburse residential customers for food spoilage (claims up to $225 require itemized list only; claims over $225 require photos) and medication spoilage (any amount requires photos), with one food claim per week and unlimited medication claims allowed during outages exceeding 12 hours.

Requires electric corporations to establish plans for dry ice distribution and power charging stations within 12 hours of power restoration when outages affect 5,000+ customers, with stations located within one-quarter mile of all affected customers in cities with 1+ million residents.