NY A02078

Applies to insurers writing policies covering real property, personal property, or liability losses when a local state of emergency, governor's disaster emergency, or federal major disaster declaration is issued.

Requires insurers to acknowledge claims in writing, conduct inspections per superintendent regulations, and allow immediate repairs to critical systems (windows, roofs, heating, electrical, water) with photographs or video as alternative proof of loss.

Mandates insurers notify claimants of all required items and forms needed to investigate the claim and determine within 15 business days (extendable once for another 15 days) whether to accept or reject the claim.

Requires written notification to claimants of settlement offer amounts with policy appeal rights if accepted, or appeal rights notification if rejected.

Insurers must pay approved claims within 3 business days of settlement, with the superintendent authorized to promulgate implementing regulations.