NY A10666

Requires all internet service providers operating in New York to issue automatic prorated bill credits to consumers for outages lasting more than one hour, calculated based on the consumer's monthly service rate.

Credits must be automatically applied to the consumer's next bill cycle without requiring consumer action or requests.

Internet service providers must notify consumers of outages and applied credits within twenty-four hours of service restoration.

Providers must maintain outage records and corresponding bill credit documentation for a minimum of three years, with records made available to the Public Service Commission upon request.

Providers failing to issue required credits are subject to penalties including fines as determined by the Public Service Commission; the act takes effect ninety days after enactment.