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NY S03108
Bill
Status
12/13/2024
Primary Sponsor
John Mannion
Click for details
AI Summary
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Establishes specific service delivery requirements for the independent developmental disability ombudsman program, including a toll-free hotline, interactive website, and in-person, telephone, and email access.
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Requires the ombudsman program to identify, investigate, refer, and resolve complaints about access to services from the office for people with developmental disabilities, care coordinators, and certified providers.
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Mandates the program provide assistance navigating processes and paperwork, assist with filing appeals, represent individuals in hearings regarding adverse benefit determinations, and educate individuals on their rights.
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Requires all notices from the office, providers, and health homes include the ombudsman program's contact information and website address.
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Limits ombudsman program funding eligibility to domestic not-for-profit corporations, excluding entities currently receiving office funding for services or billing Medicaid for healthcare services.
Legislative Description
Directs the independent developmental disability ombudsman program to establish a service delivery structure based in New York state that includes a toll-free telephone hotline, an interactive website, and availability of in-person, telephone and email access to ombudsman program staff or volunteers; to provide assistance for navigating and completing processes; to assist individuals in filing and preparing appeals; to assist individuals with any problems encountered; and to educate individuals on their rights and responsibilities with respect to access to services provided by the office for people with developmental disabilities and care coordination provided by health homes serving individuals with developmental disabilities or services provided by other providers.
Last Action
VETOED MEMO.97
12/13/2024