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NY A03273
Bill
Status
10/9/2025
Primary Sponsor
John McDonald
Click for details
AI Summary
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Establishes the "New York State Resident Experience Act of 2025" requiring designated state agencies to collect voluntary feedback from residents about their experiences with government services
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Governor must designate "covered agencies" (those with high-impact, resident-facing services) within 90 days, and those agencies must begin collecting feedback within one year of designation
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Feedback surveys must address overall satisfaction, ability to accomplish intended tasks, whether residents were treated respectfully, and timeliness of service
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All feedback responses must remain anonymous, participation must be clearly voluntary, and individuals who decline cannot be treated differently when receiving services
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Covered agencies must submit biannual reports to the governor and legislature analyzing collected feedback, describing how it was used, and recommending improvements to resident experience
Legislative Description
Requires state agencies to measure, collect, report, and utilize metrics relating to the experience of residents interacting with agencies to improve provision of services to the people of the state, and to provide a biannual report to the governor and legislature.
Last Action
tabled
10/10/2025