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NY A05583
Bill
Status
2/18/2025
Primary Sponsor
Marianne Buttenschon
Click for details
AI Summary
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Establishes the "Mariah N. Lacey-Reid Law" to improve suicide prevention and behavioral health crisis hotline operations in New York
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Requires designated 988 hotline centers to develop protocols for properly terminating calls with callers
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Mandates that when callers are placed on hold, hotline centers must provide calming music and regular "comfort" messages
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Requires additional messaging to encourage callers to stay on the line when necessary
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Requires hotline centers to follow 988 best practices and national standards for quality performance and caller connection
Legislative Description
Develops protocols that designated hotline centers play calming music while callers are on hold, regular "comfort" messages, and if necessary, the hotline center shall provide additional messaging to encourage the caller to stay on the line.
Last Action
referred to mental health
1/7/2026