Loading chat...
NY A08762
Bill
Status
Introduced
6/2/2025
Primary Sponsor
Brian Miller
Click for details
AI Summary
-
Requires all New York State departments, bureaus, boards, commissions, authorities, and agencies to provide an option for callers to speak with a live representative in real time
-
Mandates that any automated phone answering system must begin with the option to speak to a live person before directing callers through other numeric menu prompts
-
Applies to all telephone numbers designated by state agencies for public contact or inquiries
-
Takes effect 180 days after becoming law
Legislative Description
Requires state agencies to offer an option for a member of the public to speak to a live agency representative when contacting such agency.
Last Action
referred to governmental operations
1/7/2026
Committee Referrals
Governmental Operations6/2/2025
Full Bill Text
No bill text available