NY A10360

Grants the New York Public Service Commission authority to regulate and oversee broadband internet and Voice over Internet Protocol (VoIP) services for resiliency, public safety, and quality

Requires internet service providers to submit network reliability data, outage reports, emergency preparedness plans, and pricing/adoption information to the commission

Mandates the commission establish minimum power back-up requirements and network maintenance standards to ensure reliable communications during emergencies

Directs the commission to initiate a proceeding within three months to set service quality benchmarks, including standards for service order completion times, outage repair timeframes, and customer service response requirements

Requires annual legislative reports on progress toward broadband resiliency, public safety, and quality goals