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NY S01121

Bill

Official Source

Status

Introduced

1/8/2025

Primary Sponsor

Peter Oberacker

Click for details

Origin

Senate

2025-2026 General Assembly

AI Summary

  • Requires all New York state departments, bureaus, boards, commissions, authorities, and agencies to provide an option for callers to speak with a live representative in real time

  • Mandates that automated phone answering systems must offer the option to speak with a live person as the first choice, before presenting any other numeric menu prompts

  • Applies to all phone numbers designated by state agencies for public contact or inquiries

  • Takes effect 180 days after becoming law

Legislative Description

Requires state agencies to offer an option for a member of the public to speak to a live agency representative when contacting such agency.

Last Action

NOTICE OF COMMITTEE CONSIDERATION - REQUESTED

3/10/2026

Committee Referrals

Finance1/7/2026
Rules6/13/2025
Finance1/8/2025

Full Bill Text

No bill text available