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NY S05714
Bill
Status
2/28/2025
Primary Sponsor
James Skoufis
Click for details
AI Summary
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Establishes the "New York State Resident Experience Act of 2025" requiring designated state agencies that provide high-impact, resident-facing services to collect voluntary feedback on service quality
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Governor must designate covered agencies within 90 days of the act taking effect, and those agencies must begin collecting feedback within one year of designation
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Feedback surveys must address overall satisfaction, whether residents accomplished their intended purpose, treatment with respect and professionalism, and timeliness of service
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All feedback responses must remain anonymous, participation must be clearly voluntary, and individuals who decline cannot be treated differently by the agency
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Covered agencies must submit biannual reports to the governor and legislature analyzing feedback collected, describing how it was used, assessing outcome improvements, and recommending process changes
Legislative Description
Requires state agencies to measure, collect, report, and utilize metrics relating to the experience of residents interacting with agencies to improve provision of services to the people of the state, and to provide a biannual report to the governor and legislature.
Last Action
SUBSTITUTED BY A3273
6/10/2025