NY S09271

Grants the New York Public Service Commission authority to regulate and oversee broadband internet and Voice over Internet Protocol (VoIP) services for resiliency, public safety, and quality

Requires internet service providers to submit network reliability data, outage reports, emergency preparedness plans, and post-emergency restoration plans to the Commission

Mandates minimum power back-up requirements for ISPs and establishes standards for network maintenance to ensure reliable communications services

Directs the Commission to initiate a proceeding within three months to establish service quality benchmarks, including standards for service order completion times, outage repair timelines, and customer service response requirements

Requires annual legislative reports on progress toward resiliency, public safety, and quality goals for broadband and VoIP services