S.B. No. 304 - Consumer Protection Call Center Act

• Requires employers with 50+ full-time employees to notify the Director of Job and Family Services at least 120 days before relocating a call center or 30% or more of call center operations to a foreign country.

• Employers who fail to provide required notification face civil penalties of up to $10,000 per day, enforced by the Attorney General.

• Employers appearing on the state relocation list become ineligible for state grants, guaranteed loans, tax benefits, and other economic incentives for five years after relocation and must repay unamortized values of previously received benefits.

• State agencies must ensure all call center and customer service work is performed entirely within Ohio; contractors cannot hire individuals to perform such work outside the state beginning two years after the act's effective date.

• The act does not affect employee eligibility for workers' compensation, unemployment insurance, or other state benefit programs regardless of employer relocation.