HB 3433 Summary

• Requires any business entity engaged in selling goods or services in Oklahoma that uses an automated answering service to also employ sufficient staff to handle customer calls during normal business hours.

• Staff levels must be determined based on previous call volume to ensure consumer calls are answered and responded to in a timely manner.

• Applies to business associations, partnerships, firms, corporations, limited liability companies, and other business entities.

• Becomes effective November 1, 2014.