PA HB197

Amends Pennsylvania's Right-to-Know Law to require Commonwealth agencies to provide live telephone service during regular business hours on publicly accessible phone lines

Callers must be able to speak with an agency employee who can answer questions, provide information, and assist with the agency's services and duties

Prohibits automated answering systems that prevent callers from reaching a live employee, with exceptions for call distribution systems that queue and direct calls to available staff

Automated systems that offer callers an option to speak with a live employee satisfy the requirement

Takes effect 60 days after enactment