PA HB2236

Public water utilities must notify residential customers by phone or email when meter readings show atypical water consumption, defined as exceeding the 12-month average by at least 200% or $200

Notifications must include a statement about potential leaks, projected balances for the next two billing cycles, an optional questionnaire about consumption changes, and guidance on leak prevention and identification

Utilities must offer site visits (with customer consent) to inspect meters and visually examine property when customers cannot explain the unusual consumption; visits cannot require excavation or physical alterations

Utilities and employees are not liable for failing to identify leaks during site visits, and employees may refuse visits due to unsafe conditions or denial of entry

Takes effect 60 days after enactment; amends Title 66 (Public Utilities) of the Pennsylvania Consolidated Statutes