PA SB154

Adds Chapter 14 to Title 66 (Public Utilities) establishing the "Responsible Utility Customer Protection" framework governing residential utility service standards for electric, natural gas, water, wastewater, and steam heat utilities

Permits utilities to require cash deposits equal to one-sixth of estimated annual bills from customers with prior terminations, poor credit, or payment arrangement defaults, payable over 90 days, while prohibiting deposits for customers enrolled in assistance programs

Establishes tiered payment arrangement timelines based on income: up to 6 years for households at or below 150% of federal poverty level, scaling down to 1 year for those above 300% of poverty level

Prohibits winter service terminations (December 1 through March 31) for electric and gas customers with household incomes at or below 250% of federal poverty level, with exceptions for fraud, tampering, or safety violations

Requires utilities to provide 14-day written termination notice, attempt contact 3 days prior to termination, and prohibits the Public Utility Commission from authorizing automatic surcharges for uncollectible expenses