TX HB4830

Expands the definition of "service contract" to include coverage for power surge damage, leased motor vehicle excess wear and use, excess mileage charges, and repair/replacement of items like tires, paint chips, interior stains, windshield cracks, and missing parts

Redefines "consumer" as any individual to whom a service contract is sold, offered, or marketed, and clarifies that contracts for non-personal/family/household property are exempt from regulation

Requires residential service contract providers and administrators to use licensed repair personnel and initiate service within 48 hours of a request (or provide documented explanation for delay)

Mandates providers maintain detailed claims files including correspondence with contract holders and documentation of claim denial reasons, with records available to the executive director upon request

Establishes that sellers violating the chapter are liable for administrative or civil penalties, and prohibits providers from making intentionally, knowingly, or recklessly false, deceptive, or misleading statements in oral or written communications with consumers