TX HB660

Establishes average caseload limit goals for child protective services caseworkers: 15 cases for investigations, 10 cases for family-based safety services, 20 cases for conservatorship programs, and 20 cases for foster and adoption programs

Sets caseload goals for child-care licensing staff: 64 nonresidential child-care facilities or registered family homes for inspectors, and 17 investigations for day-care investigators

Limits adult protective services specialists providing in-home services to an average caseload of 22 cases at any time

Requires the abuse, neglect, and exploitation hotline to work toward an average hold time not exceeding 5 minutes and a call abandonment rate not exceeding 25% per fiscal year

Mandates joint reports to the legislature by December 1, 2026 on progress toward achieving the caseload and call processing goals, with implementation contingent on available appropriated funds