US HB3578

Establishes the Veterans Experience Office within the VA Secretary's Office, led by a Chief Veterans Experience Officer who reports directly to the Secretary

Requires the Office to lead customer experience initiatives, collect veteran satisfaction data, coordinate experience improvement efforts across VA departments, and assess VA websites and customer-facing information

Mandates annual reports to Congress containing customer service feedback data, veteran satisfaction metrics, and usage statistics disaggregated by benefit type and demographics, including analysis of barriers to service access

Requires the Comptroller General to complete within 540 days an analysis of VA's customer experience methodology, including "trust-scores" and VSignals survey programs, and report findings to congressional Veterans' Affairs committees

Office authorities and requirements terminate on September 30, 2028; prohibits increase in VA full-time employees and requires consent before sharing personally identifiable information with the Office