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US HB5992

Bill

Official Source

Status

Introduced

11/10/2025

Primary Sponsor

Ken Calvert

Click for details

Origin

House of Representatives

119th Congress

AI Summary

  • Secretary of Veterans Affairs must implement automated phone systems with callback functionality for all VA customer service lines within one year of enactment

  • Automated systems must inform callers of anticipated wait times and automatically offer a callback option when wait times exceed 10 minutes

  • Secretary must issue guidance to reduce average caller wait times to no more than 10 minutes

  • Exempts the Veterans Crisis Line (toll-free hotline under section 1720F(h)) and VA health care facility emergency department phone lines from these requirements

Legislative Description

Stuck On Hold Act

Armed forces and national security

Last Action

Referred to the Subcommittee on Economic Opportunity.

11/17/2025

Committee Referrals

Subcommittee on Economic Opportunity11/17/2025
Veterans' Affairs11/10/2025

Full Bill Text

No bill text available