US HB6038

Secretary of Veterans Affairs must submit a plan to Congress within 1 year to improve VA health care appointment scheduling for both patients and employees

Plan must address development of a scheduling system allowing staff and patients to view available appointments for primary care, mental health, and specialty care

VA required to create a self-service scheduling platform enabling veterans to view, book, cancel, and reschedule appointments, including a referral request process when needed

Telephonic scheduling support must be established so veterans can speak with a scheduler who can fully book appointments on their behalf

Full implementation required within 2 years of plan submission, with progress reports to Congress at 1-year and 2-year marks detailing costs, deployment schedules, and lessons learned