US HB7971

IRS must publish real-time dashboard on its website showing phone wait times, caller volumes, callback availability, and longest hold times for each phone extension, with monthly summary statistics including call completion rates and customer satisfaction metrics

Taxpayers must receive individualized online access to return status information including receipt confirmation, processing completion dates, refund deposit details (account numbers, routing numbers), and reasons for any processing suspensions

IRS should offer callback option for any call not answered within 5 minutes by calendar year 2028, including for taxpayers residing outside the United States

New online portal required within 18 months allowing taxpayers to view all returns, notices, and letters from the prior 6 years, respond to IRS correspondence electronically, and authorize tax professionals to access their accounts

IRS must implement technology to detect and screen automated calls, publish weekly processing delay information, and establish a program to investigate unauthorized disclosure of taxpayer information by designated representatives