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US SB3170
Bill
AI Summary
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Secretary of Veterans Affairs must implement an automated phone system within one year that informs callers of anticipated wait times and offers callbacks when wait times exceed 10 minutes
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Secretary must issue guidance to reduce average caller wait times on covered VA customer service lines to no more than 10 minutes
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Applies to all VA customer service telephone lines except the Veterans Crisis Line (toll-free hotline under section 1720F(h)) and VA health care facility emergency department phone lines
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Introduced November 10, 2025 by Senators Kennedy and Kelly; referred to the Committee on Veterans' Affairs
Legislative Description
Stuck On Hold Act
Armed forces and national security
Last Action
Committee on Veterans' Affairs. Hearings held.
4/29/2026
Committee Referrals
Veterans' Affairs11/10/2025
Full Bill Text
No bill text available