WA HB2631

Establishes a pilot project requiring three noncabinet agencies—Office of the Secretary of State, Department of Fish and Wildlife, and Office of the Insurance Commissioner—to implement customer service improvement requirements from Executive Order 25-06 (Your Washington initiative)

Covered agencies must designate a Your Washington liaison by July 10, 2026, submit customer experience workflow maps by September 8, 2026, and develop customer experience improvement plans by December 7, 2026

Agencies must report quarterly to Your Washington on customer experience metrics, feedback, complaints, digital/in-person service delivery, and plain language practices, with quarterly progress reports required from March 2027 through March 2029

Requires agencies to partner with Washington Technology Solutions to integrate digital services with WA.gov under a "one front door" vision and prioritize digital-first, accessible services

The pilot project expires April 1, 2029, with Your Washington compiling a final executive summary for the governor and legislature by March 31, 2029