WA SB5823

Licensed hospitals must employ a patient advocate physically present 24 hours a day, 7 days a week by January 1, 2027 to help patients navigate the health care system.

Exempt hospitals include rural sole community hospitals, critical access hospitals (unless part of a health system with more than two acute care hospitals), island hospitals in Skagit County public hospital districts, and certain hospitals on federally recognized tribal land with over 60% Medicare/Medicaid inpatient days.

Exempt hospitals must still provide patients with contact information for a patient advocacy service (telephone or videoconference) and verify those services are active and familiar with Washington health systems.

Patient advocates must assist with accessing medical records, scheduling appointments and follow-up care, collaborating with health care teams to explain medical conditions and treatment options, and representing patient interests in communications with providers and insurers.