WA SB6329

Grants the Washington Utilities and Transportation Commission authority to regulate internet service providers offering broadband and Voice over Internet Protocol (VoIP) services, separate from telecommunications company oversight

Requires the commission to establish rules for network resiliency, reliability reporting, minimum power backup requirements, customer service standards, and technical performance metrics including latency, jitter, and packet loss

Mandates service orders be completed within 5 business days, with automatic customer credits of $5 per day for delays; outages must be restored within 24 hours or customers receive 1/30th of monthly bill per day of delay

Requires ISPs to file public rate schedules and pay annual fees to the commission equal to 0.1% of the first $50,000 in gross operating revenue plus 0.4% of revenue above $50,000

Beginning July 1, 2027, the commission must report annually to the legislature on progress toward broadband resiliency, public safety, and quality goals