WI AB972

Financial service providers may refuse or delay transactions on accounts of vulnerable adults (age 65+ or adults with physical/mental conditions substantially impairing self-care) when they reasonably suspect financial exploitation has occurred or been attempted

Transaction delays expire after 5 business days unless an elder-adult-at-risk agency, adult-at-risk agency, or law enforcement requests an extension up to 15 business days, or a court orders further extension

Financial service providers must notify authorized account parties (except suspected perpetrators) and report incidents to the applicable adult-at-risk agency when refusing or delaying transactions

Financial service providers may refuse to accept a power of attorney if they reasonably suspect the vulnerable adult principal is being financially exploited by the agent

Financial service providers and their employees acting in good faith receive immunity from criminal, civil, and administrative liability for refusing, delaying, or allowing transactions and for accepting or rejecting powers of attorney under these provisions